No, Pawpverse currently ships only within the United States. We do not offer international shipping at this time.
Pawpverse specializes in pet collars and pet harnesses designed for everyday use. Our products are selected to support regular routines such as daily walks, outdoor activities, and comfortable wear for pets.
To place an order, browse our product listings, select the item you wish to purchase, and add it to your cart. Once ready, proceed to checkout and complete your purchase using a supported payment method. You will receive an order confirmation email after successful checkout.
We accept secure card payments only. Supported cards include:
- Visa
- MasterCard
- American Express
- Discover
All payments are processed through secure, encrypted payment gateways.
Pawpverse charges a flat shipping fee of $9.99 per order.
The shipping fee is clearly displayed at checkout, and no additional shipping charges are added after payment.
No. All prices displayed on our website are final.
We do not add extra taxes, duties, or hidden fees after checkout.
Our delivery timelines are as follows:
- Processing Time: 2–3 business days (Monday–Friday)
- Transit Time: 3–6 business days (Monday–Friday)
- Total Estimated Delivery Time: 5–9 business days
Delivery times may vary due to external factors such as weather or carrier delays.
The daily order cut-off time is 12:00 PM (GMT-05:00).
Orders placed before this time on a business day are processed the same day. Orders placed after this time are processed on the next business day.
Yes, orders can be canceled only if they have not yet been processed or shipped.
To request a cancellation, please contact us as soon as possible at contact@pawpverse.com. Once an order has entered processing or has been shipped, cancellation is no longer possible.
Once your order is shipped, you will receive a tracking number via email.
Tracking information may take up to 24 hours to become active after shipment.
If your tracking details have not updated within 48 hours after shipment, please contact us at contact@pawpverse.com, and our team will assist you with updated tracking information.
To begin a return, customers must first contact Pawpverse for approval. Returns cannot be started without prior authorization.
Step 1: Contact Us
Send an email to contact@pawpverse.com
within 30 days of delivery. Please include:
- Your order number
- The item you wish to return
- The reason for the return
Step 2: Review & Approval
Once we receive your request, our team will review it to ensure it meets the return eligibility requirements. If approved, we will provide return instructions.
Step 3: Return Label Provided
After approval, Pawpverse will issue a return shipping label and send it to you via email. Customers must use the provided label to send the item back.
Step 4: Send the Item Back
Pack the item securely in its original condition and attach the provided return label. Once shipped, please keep the tracking information for reference.
Step 5: Inspection & Refund Processing
After the returned item is received and inspected, the refund process will begin according to our refund timeline.
We accept return requests within 30 days of delivery.
Returned items must be unused, unworn, and in their original condition with all packaging included.
For approved returns, Pawpverse covers the return shipping cost and provides a prepaid return shipping label.
No. Pawpverse does not charge any restocking fees on approved returns.
Eligible refunds are processed without deductions for restocking or handling.
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the issue. We will review the case and provide an appropriate resolution.
Once a returned item is received and inspected, refunds are processed within 7 business days to the original payment method.
At this time, Pawpverse does not offer direct exchanges.
If you need a different item, please return the original product and place a new order.